Cancellations, Amendments and Refunds


Please Note : ALL Deposits are Non refundable. This includes first deposits paid in Portugal & 2nd deposits paid in July.This also includes deposits paid for event passes only that do not include accommodation .


Deposits taken in Portugal in Euros will be converted into the sterling amount at the exchange rate of date when received


Holiday Cancellation Insurance is not included in the price of the holiday & Soul in the Algarve strongly recomend you take out annual travel insurance to cover your costs should you have to cancel your booking. This includes event pass only bookings.


Please Note : if a member of your party drops out of your booking, the accommodation costs go up, per person. The person who drops out will lose all deposits &  the remaining member/s of the party will be responsible to pay these accommodation costs in full. If the payments are not received before the specified time, Soul in the Algarve reserves the right to cancel the booking, and all deposits for that accommodation will be lost.



A partial refund (minus deposit and fees) will only be made if Soul in the Algarve is able to re-let the accommodation for the period concerned. Please note Partial refunds cannot be made on cancellations of individuals if the accommodation has not become free to re-let.

Our cancellation policy is the same for event pass only bookings. Soul in the Algarve must be notified of cancellation in writing prior to the commencement date of the holiday. We strongly recommend you take out your own cancellation insurance.


If Soul in the Algarve is able to re-let the accommodation for the period concerned or this is an event pass only booking we will refund the balance, (if already paid.) Up to 16 weeks prior to travel. 80% of balance will be refunded minus deposits and a £20.00 re-booking fee per person. Between 16 weeks / 6 weeks prior to travel, 50% will be refunded minus deposits and less a £20.00 re-booking fee per person.


Under 6 weeks prior to travel, no refunds can be made. You will need to claim from your Holiday Travel Insurance, we can however supply you with a letter of non attendance to present to your insurance company.



Privacy Statement


Data Protection Act 1998

The personal details you provide us in connection with your booking will be held for processing your booking and for mailing you with information about Soul Network & Soul in the Algarve. Your details will be used only by Soul Network & Soul in the Algarve, and will not be made available to any third party.